Receptionist

The Receptionist is responsible for greeting families, informing appropriate staff of arrivals and departures of clients, and maintain a welcoming environment for clients and their families.  Perform switchboard operation and miscellaneous clerical functions as needed.

Primary Responsibilities:

• Answer switchboard accurately, professionally and politely.  Directs calls to appropriate staff and/or voicemail and records written messages when necessary.
• Displays a positive attitude and maintain a professional appearance.  Observes the confidential nature of services to our clients.
• Receive and sort incoming mail and place it in the appropriate mailboxes.  Process outgoing mail.  Handle the sorting and processing all packages for messenger services, Federal Express, etc.
• Maintain a current listing of all staff including names, numbers, agency, pagers, cell phones, etc.  Update as needed.
• Maintain a client visitor log.
• Provide administrative support as necessary.
• Train relief receptionists on techniques and procedures when necessary.
• Maintain the reception area, keeping it clean, picking up toys, replenishing coffee etc. throughout the day.
• Gains knowledge regarding the Center and the services offered.
• Responsible for the distribution, tracking and reconciliation of the cab coupon program.
• Attends staff meeting and trainings as requested