Call Center Representative / Collector

Chicago Municipal Employees Credit Union, based in the Chicago Loop,  seeks a self-motivated individual who can work independently to deliver exemplary service to our members via phone.  Our Credit Union is growing and committed to employee growth and customer satisfaction.

Department: Member Relations                                                                            Supervises: None

FLSA: Non-Exempt

Job Summary: Serve as liaison between member and credit union via telephone. Provide information and customer service concerning the credit union and its products and services to credit union members, ensuring high quality member service. This position also is responsible for controlling delinquent loan accounts and pending late payment reminders. Makes follow-up telephone calls on delinquent loans, maintains accurate records on delinquent loan accounts, updates and logs activity on accounts through core operating system; Symitar, and services overdrawn accounts

Essential Functions:

Represent credit union to members in a courteous and professional manner and provides prompt, efficient and accurate service in the processing of transactions

Respond to members’ requests, problems, and complaints concerning credit union accounts

Provide routine information on credit union services and policies 

Maintain account relationships through timely and accurate posting of member transactions 

Cross-sell credit union products and services when appropriate

Process loan applications

Maintain a working knowledge of credit union history, philosophy, policies and procedures

Other duties as assigned to accomplish the goals and objectives of the Member Relations Management Department and the Credit Union.